You will receive an order confirmation email after you place your order.  This confirmation email indicates we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order, we'll reach out to our suppliers to confirm that your item(s) are in stock and available for immediate shipment.  

Suppose your item(s) are available for immediate shipment (within 3 to 7 business days for Small Parcel Orders).  In that case, we will process the charge and submit your order for packaging and shipment.

Suppose your item(s) are on backorder or out of stock.  In that case, we will not process the charge.  We will give you a courtesy call or email informing you of the item(s) unavailability and assist you in finding alternative item(s) or canceling your order.

If your order is in stock and we process the charge to your credit card, it will ship (within 3 to 7 business days) from the date of your order.

You will receive tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. 

If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at orders@distinctmirrors.com.  

We offer free economy shipping on small parcel item(s).  Small parcel are item(s) that usually weigh 100 pounds or less.

All item(s) requiring freight shipping will incur a freight shipping fee of $99.

WE THANK YOU FOR YOUR PATIENCE WHILE YOUR MIRROR(S) OR MEDICINE CABINET(S) ARE BEING CAREFULLY PACKAGED TO PROTECT THEIR FRAGILITY DURING SHIPPING.

Track Your Shipment

• In order to receive a refund, make an exchange, or receive store credit, all products MUST be returned Unused, Unassembled, and Undamaged in their original factory sealed packaging with all original:

1. Tags Still Attached
2. Catalogs
3. Instructions
4. Warranties 

• RESTOCKING FEE DISCLOSURE: Some brands implement a 15% to 25% restocking fee.

1. This 15% to 25% fee is deducted from your refund amount.  It covers the brand's costs associated with employees receiving and transporting some items via a forklift, unpacking, inspecting, and repackaging your order (labor and special handling fee).

• Refunds will only be issued to the original credit card used when you placed your order.

• If your order has shipped, you (the buyer) will be responsible for your return shipping costs and insurance charges for the total retail value of your item(s).

• All orders canceled after 48 hours are subject to a $50 administrative fee, whether or not your order has shipped.  This nominal fee covers the costs associated with employees locating and processing the cancellation of your order.

• We have a No-Refund policy on all gift cards.  (It's a gift!)

To initiate a return, please send an email to returns@distinctmirrors.com or call us at 1 (877) 887-7373

• Refunds will only be issued to the original credit card used when you placed your order.
• If your order has shipped, you (the buyer) will be responsible for your return shipping costs and insurance charges for the total retail value of your item(s).
• All orders canceled after 48 hours are subject to a $50 administrative fee, whether or not your order has shipped.  This nominal fee covers the costs associated with employees locating and processing the cancellation of your order.
• We have a No-Refund policy on all gift cards.  (It's a gift!)

To initiate a return, please send an email to returns@distinctmirrors.com or call us at 1 (877) 887-7373

Please Note: Brands take great pride in upholding their reputation and customer service expectations.

Mirrors are glass, and they are inspected for damage before delivery and carefully drop ship packaged. 

There is a rare occasion when a package might sustain damage during shipping.

In this case, the freight carrier (shipping company) would be liable for your package arriving damaged.

For a successful insurance claim to be processed with the freight carrier:

• Please immediately inspect the packaging of your item(s) at the time of delivery in front of the driver, if applicable.
• If you notice any damage to the box or mirror, please take photos and note the specific location of the damage when signing for delivery on the Proof of Delivery Receipt, if applicable.
• If your item(s) arrive damaged, please immediately email returns@distinctmirrors.com with:

1. Clear Photos of All Damage on the Date of Delivery.

2. A Copy of Your (POD) Proof of Delivery Receipt, if applicable.

In all instances of products arriving damaged, we will process an insurance claim with the shipping company on your behalf. 

Use our chat feature to ask questions

Call during our business hours: 9 am - 7 pm ET I Mon - Fri

Phone number: 1 (877) 887-7373

Email: info@distinctmirrors.com

Corporate Address: 4245 N Central Expressway, #490 Dallas, TX 75205