We work very hard to ensure we offer our customers the absolute best online prices. If you find another online only store that offers a lower advertised price than us within six months of your purchase date, please contact us, and let us know. We will refund your original payment for the price difference.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our website has a lower price for the item you ordered within 90 days of your purchase date, we will also refund you the price difference.

To request your partial refund, please email us a link to the same product on our website or our competitor's website within 90 days from the date of your order. We will process the credit accordingly.

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates, buy one, get one free offer, and click for a better price are NOT eligible
• The item must currently be in stock on the competitor's website
• The competitor must be an online store only; they may NOT have a retail location (brick and mortar)
• The website cannot be a discounter or auction website (i.e., eBay, overstock, et cetera.)
• The competitor must be an Authorized Retailer of the product in question, Not a Reseller
• The Price Match Guarantee includes the item price and the shipping charges; it excludes sales tax

You will receive an order confirmation email after you place your order.  This confirmation email indicates we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order, we'll reach out to our suppliers to confirm that your item(s) are in stock and available for immediate shipment.  

Suppose your item(s) are available for immediate shipment (within 3 to 7 business days for Small Parcel Orders).  In that case, we will process the charge and submit your order for packaging and shipment.

Suppose your item(s) are on backorder or out of stock.  In that case, we will not process the charge.  We will give you a courtesy call or email informing you of the item(s) unavailability and assist you in finding alternative item(s) or canceling your order.

If your order is in stock and we process the charge to your credit card, it will ship (within 3 to 7 business days) from the date of your order.

You will receive tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. 

If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at orders@distinctmirrors.com.  

We offer free economy shipping on small parcel item(s).  Small parcel are item(s) that usually weigh 100 pounds or less.

All item(s) requiring freight shipping will incur a freight shipping fee of $99.

WE THANK YOU FOR YOUR PATIENCE WHILE YOUR MIRROR(S) OR MEDICINE CABINET(S) ARE BEING CAREFULLY PACKAGED TO PROTECT THEIR FRAGILITY DURING SHIPPING.

Track Your Shipment

• In order to receive a refund, make an exchange, or receive store credit, all products MUST be returned Unused, Unassembled, and Undamaged in their original factory sealed packaging with all original:

1. Tags Still Attached
2. Catalogs
3. Instructions
4. Warranties 

• RESTOCKING FEE DISCLOSURE: Some brands implement a 15% to 25% restocking fee.

1. This 15% to 25% fee is deducted from your refund amount.  It covers the brand's costs associated with employees receiving and transporting some items via a forklift, unpacking, inspecting, and repackaging your order (labor and special handling fee).

• Refunds will only be issued to the original credit card used when you placed your order.

• If your order has shipped, you (the buyer) will be responsible for your return shipping costs and insurance charges for the total retail value of your item(s).

• All orders canceled after 48 hours are subject to a $50 administrative fee, whether or not your order has shipped.  This nominal fee covers the costs associated with employees locating and processing the cancellation of your order.

• We have a No-Refund policy on all gift cards.  (It's a gift!)

To initiate a return, please send an email to returns@distinctmirrors.com or call us at 1 (877) 887-7373

• Refunds will only be issued to the original credit card used when you placed your order.
• If your order has shipped, you (the buyer) will be responsible for your return shipping costs and insurance charges for the total retail value of your item(s).
• All orders canceled after 48 hours are subject to a $50 administrative fee, whether or not your order has shipped.  This nominal fee covers the costs associated with employees locating and processing the cancellation of your order.
• We have a No-Refund policy on all gift cards.  (It's a gift!)

To initiate a return, please send an email to returns@distinctmirrors.com or call us at 1 (877) 887-7373

Please Note: Brands take great pride in upholding their reputation and customer service expectations.

Mirrors are glass, and they are inspected for damage before delivery and carefully drop ship packaged. 

There is a rare occasion when a package might sustain damage during shipping.

In this case, the freight carrier (shipping company) would be liable for your package arriving damaged.

For a successful insurance claim to be processed with the freight carrier:

• Please immediately inspect the packaging of your item(s) at the time of delivery in front of the driver, if applicable.
• If you notice any damage to the box or mirror, please take photos and note the specific location of the damage when signing for delivery on the Proof of Delivery Receipt, if applicable.
• If your item(s) arrive damaged, please immediately email returns@distinctmirrors.com with:

1. Clear Photos of All Damage on the Date of Delivery.

2. A Copy of Your (POD) Proof of Delivery Receipt, if applicable.

In all instances of products arriving damaged, we will process an insurance claim with the shipping company on your behalf. 

1. Add items to your cart (or shopping bag).
2. Checkout with Shop Pay.
3. Choose the option to pay in installments.

Your first payment is due at checkout.  The remaining payments are automatically charged to your card saved on Shop Pay based on your chosen payment plan.  Don't worry.  You'll get an email reminder before each payment to remind you.

When choosing Shop Pay at checkout, you can split your purchase into flexible installments.**

When checking out with Shop Pay, you now have the option to pay now or later. 

Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR or monthly installments with no hidden or late fees.**

Note:

**Rates from 0% APR to 10-36% APR.  Payment options through Shop Pay Installments are subject to an eligibility check, and are provided by these lending partners: affirm.com/lenders.  Options depend on your purchase amount, and a down payment may be required.  State notices to consumers affirm.com/licenses.

The installments option on Shop Pay is available on debit and credit cards.  

Shop Pay Installments is only available to customers with a United States billing address and phone number.

Customers with international billing addresses and phone numbers can't use Shop Pay Installments.  

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.  

You can't purchase gift cards using Shop Pay Installments. 

Suppose you want to purchase gift cards along with Shop Pay Installments eligible products. 

In that case, you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment.

However, partial or late payments might impact your credit score or your eligibility to use Shop Pay Installments in the future. 

If you have questions about a missed installment payment, contact Affirm support for assistance.

After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

Suppose your refund is more than your purchase balance.  In that case, the difference is returned to your original payment method within 3-10 business days.

If your order is made with monthly payments, then the paid interest isn't refunded.  Interest is the cost of borrowing and isn't refundable.

For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/

**Rates from 0% APR to 10-36% APR.  Payment options through Shop Pay Installments are subject to an eligibility check, and are provided by these lending partners: affirm.com/lenders.  Options depend on your purchase amount, and a down payment may be required.  State notices to consumers affirm.com/licenses.

Financing allows you to spread the cost of your purchase for up to 24 months.

How to finance your purchase:

1. Select the Financing option in the store's checkout
2. Choose your preferred timeline and interest rate
3. Follow the steps to complete the application
4. Get an instant approval decision
5. Complete your purchase

You'll receive an email from Klarna with your payment plan when our store ships your order.

Please note: A credit check will be performed when you apply for Klarna's Financing options.

That depends on your agreement.

• If your purchase is added to your Financing account, it will be due at the end of each month.
• If you used a One-time card to make your purchase, your first payment would be due one month after your order was processed and then monthly after that on the same date each month.

You can always find your payment plan and upcoming payments in your Klarna account.

• Klarna's Financing Products are issued by WebBank (member FDIC) in partnership with Klarna
• The Annual Percentage Rate (APR) for purchases is between 0-29.99%
• Please read Klarna's Terms & Conditions for more detailed information about Financing

Use our chat feature to ask questions

Call during our business hours: 9 am - 7 pm ET I Mon - Fri

Phone number: 1 (877) 887-7373

Email: info@distinctmirrors.com

Corporate Address: 4245 N Central Expressway, #490 Dallas, TX 75205