Krugg's Return & Exchange Policy and Limited Warranty

Order Cancellations:

1. How Can I Cancel an Order?

The process is straightforward: please email returns@distinctmirrors.com.

2. What's The Time Window For Canceling?

Time-Sensitivity: Aim to email us within 24 hours of placing your order to prevent the generation of a shipping tracking number. This way, we can cancel your order before it ships, no questions asked.
Merchant Processing Fees: Why Quick Action Benefits Both of Us We understand that plans change. However, each order initiates a series of events that, unfortunately, come with some non-refundable costs for us. Suppose you decide to cancel an order after the payment has been processed. In that case, we're subject to a merchant processing fee ranging from 1.5% to 3.5% of your purchase. It's a charge that doesn't serve you or us any good, so let's avoid it by acting quickly. If you're considering canceling, the sooner you initiate it, the more likely we can sidestep these additional fees.

3. What If My Order Has Already Shipped?

Unfortunately, if your package is already on its way, we must treat it as a return. Our non-defective return policy will provide the guidelines you'll need to follow.

4. How Do I Know My Cancellation Was Successful?

Rest assured, we'll send you a confirmation email from one of our returns specialists. This will serve as your proof of cancellation.

5. What Information Do You Need From Me For A Cancellation?

To expedite the process, kindly include your order number, name, address, and the email address associated with the order when you reach out.

6. I Haven't Received A Confirmation Email. What Should I Do?

Don't hesitate to contact us if you are still waiting to receive an email within a reasonable timeframe. We're here to help and will make sure to sort it out.

7. Are There Fees For Canceling An Order?

No fees will be incurred if you cancel before a shipping tracking number has been generated. You're in the clear at that stage.

8. Is Canceling Bulk Orders Any Different?

The procedure remains the same for bulk orders. However, we urge you to reach out quickly due to the larger quantities involved.

9. Can I Modify My Order Instead Of Canceling?

Absolutely. If you'd like to make any changes, email us quickly. But remember, changes will no longer be possible once a tracking number has been generated.

So, You Missed The 24-Hour Window. Don't Worry, We're Here To Help:

Life happens, and plans change. All orders canceled after 24 hours are subject to a nominal $50 administrative fee, whether or not your order has shipped.

This nominal fee covers costs associated with merchant fees and team members locating and processing the cancellation of your order.

Return & Exchange:

1. How Do I Return A Product?

You can initiate a return for a refund, exchange, or store credit by emailing returns@distinctmirrors.com within 30 days from your shipping date.

In order to receive a refund, make an exchange, or receive store credit, all products MUST be returned Unused, Unassembled, and Undamaged in their original factory sealed packaging with all original:

1. Tags Still Attached
2. Catalogs
3. Instructions
4. Warranties

2. How Do I Get A Return Authorization Number (RA#)?

Email returns@distinctmirrors.com to request an RA#. Follow the instructions you'll receive via email.

3. Is There A Deadline For Initiating A Return?

Yes. You have a 30-day window from the shipping date to initiate a return. After that, unfortunately, we cannot accept any returns.

4. What Happens To My Refund or Credit When I Return A Product?

When you return a product, you will receive full refund or credit for the item minus any shipping and handling fees, if applicable. This refund is contingent upon the Product being thoroughly inspected and deemed to be in it's original sale condition.

5. Who Covers The Cost Of Return Shipping?

Distinct Mirrors is delighted to offer free shipping to get your new mirror(s) or medicine cabinet(s) to you as a token of their appreciation for your valued business.

However, should you decide to make a return or exchange, the costs for shipping the item back—including packaging and any applicable insurance—are your responsibility.

6. What Happens If My Returned Product(s) Gets Damaged During Shipping?

Suppose your returned item arrives back to Krugg damaged due to inadequate packaging on your end. Unfortunately, we cannot issue a full refund in this case. We strongly recommend sturdy, secure packaging to ensure a smooth return process.

7. What's The Best Way To Package My Return For A Smooth Process?

For a seamless return process, please use either the original packaging or have it professionally packaged by your shipping provider.

And let's not overlook details: clearly mark the RA# on the package to expedite things on our end.

8. Interested In A Replacement Mirror Instead Of A Refund Or Credit?

Certainly, Distinct Mirrors can facilitate this for you! To proceed with a replacement, please email returns@distinctmirrors.com

We're here to make the process as seamless as possible for you.

9. Is There A Time Limit On Using My Return Authorization Number?

Yes. Return authorizations expire 30 days from the date of issuance. After that, the number's no longer valid, so please make sure to ship it back within that window to avoid any complications.

Peace of Mind with Every Purchase:

At Krugg, we prioritize both the quality of our mirrors and medicine cabinets and the safety of their delivery. Each item is rigorously inspected before shipping, ensuring they arrive in pristine condition. Our reliable shipping partnerships with UPS & FedEx span across the United States, from Pennsylvania to Hawaii.

Despite our careful processes, we're prepared for the unexpected. Should you encounter any issues with your package, we're readily available to assist. Contact us at info@kruggusa.com with your shipping details, and we'll provide swift and comprehensive support. Your satisfaction is paramount, and we're dedicated to making your Krugg experience thoroughly positive.

1. What Should I Inspect Upon Delivery?

Upon delivery, carefully inspect each item for any visible or concealed damages. Please note any damages on the proof of delivery. We can accommodate replacements for damages reported within 48 hours of the delivery receipt.

2. How Soon Do I Need To Report Any Damages?

Damages must be reported within 24 to 48 hours of delivery. Delays may result in the denial of your return claim.

3. How Do I Report Damage Found Upon Delivery?

Please email info@kruggusa.com with your shipping details for damage claims.

4. What If I Discover Damage After The delivery Is Completed?

If you notice damage after the delivery, you MUST initiate the replacement process within 48 hours. Include a description of the damage and photos of both the damage and the packaging.

5. Can I Move Or Send Back The Damaged Item?

Do not move or send back the product unless instructed. The carrier may need to inspect the item for a claim.

6. Will Krugg Cover Any Third-Party Charges?

Krugg will not cover any third-party charges for storage or additional delivery.

7. What Happens If A Return Is Necessary?

If a replacement is necessary, Krugg will provide a Return Authorization Number (RA#) and specific instructions via email.

8. How Will Delivery Charges Be Handled For A Damaged Product?

For products damaged during shipping, Krugg will provide instructions via email on managing delivery charges and the return process.

9. What Is The Expiration Date Of The Return Authorization?

The return authorization expires 30 days from its issue date.

Limited Lifetime Residential & Limited One-Year Commercial Warranty:

Subject to the terms and conditions specified herein, Krugg Reflections USA LLC ("KRUGG") at this moment extends a limited lifetime warranty (this "Limited Warranty") to original Purchasers (as defined below) of the Krugg LED Lighted Mirror (the "Product") concerning specific specified structural components of the Product. Expressly, KRUGG, by this Limited Warranty, warrants that, for the duration specified herein, Products purchased directly from KRUGG or KRUGG's authorized retailers will be free of defects in the material and workmanship of the Product's electrical components, glass, and mirrors, which defects would cause the Product to fail to function when subject to normal use substantially.

A. Who is Covered?

This Limited Warranty covers only the original Purchaser of the Product on the Purchase Date (as defined below), or, in the event the Product was purchased as a gift, the owner of the Product who is the primary operator and user of the Product after the Purchase Date (the "Purchaser").

This Limited Warranty only covers Purchasers who use the Product in their residence and for private/non-commercial purposes. For commercial purchasers, please refer to KRUGG's Limited One-Year Commercial Warranty.

This Limited Warranty is not transferable to subsequent owners or subsequent purchasers of the Product.

This Limited Warranty is only available to Purchasers who purchased the Product from KRUGG and its authorized retailers.

B. What is Covered?

This Limited Warranty only covers defects in materials and workmanship of the Product's electrical components, glass, and mirrors. In turn, a defect for the purposes of this Limited Warranty shall mean that the Product has a defect in material or workmanship concerning its electrical components, glass, or mirrors such that the Product substantially fails to perform when put to normal use.

C. Duration of Coverage

This Limited Warranty applies as of the date of purchase, as indicated on the Purchaser's invoice received at the time of the first purchase of the Product from KRUGG or authorized retailers of the Product (the "Purchase Date").

This Limited Warranty applies to the Product's components for the following durations:

The Product's electrical components, namely, the LED strip and driver, have a lifetime of 50,000 (fifty thousand) hours. As such, concerning such electrical components, this Limited Warranty is available to original Purchasers from the Purchase Date to the earlier of (i) 50,000 hours, (ii) 30 years after the Purchase Date, or (iii) when the Product's electrical components become unusable for reasons other than defects in workmanship or material.
This warranty covers the glass on the Product's mirror from the Purchase Date to the earlier of (i) the Purchaser's lifetime or (ii) the duration of the Purchaser's ownership of the Product.
Concerning all components, coverage under this Limited Warranty ends when the first Purchaser transfers the Product to another party.

D. What is Not Covered?

This Limited Warranty shall only apply if the Product has only been subject to normal use and service. Note that normal use of the Product is defined as daily use for 3-4 hours. As such, this Limited Warranty is void if the Purchaser or user does not comply with applicable instructions and recommendations for use, if the Product was damaged due to accident or misuse, or due to being subjected to short-term or long-term abnormal use or stress.

Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:

Misuse, neglect, alteration, or tampering of the Product;
Deliberate destruction;
Improper installation and set up;
Delivery;
Improper storage;
Improper or irregular power supply;
Improper voltage or electrical use;
Exposure to excess water or very humid/damp conditions;
Acts of God;
Exposure to conditions beyond those of ordinary daily living, such as operation in extreme temperatures;
Accidents;
Improper maintenance; and
Use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a Purchaser, contractor, service company, or others.

KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the Product's performance.

This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.

E. Remedy

If the Product is found to have defects in material and workmanship as covered by this Limited Warranty, KRUGG will, at its discretion, either (i) repair the defective Product or (ii) provide a free replacement of the Product or of any defective parts of the Product.

Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.

F. How to Make a Limited Warranty Claim

Should a problem be experienced with this Product within the coverage period provided by this Limited Warranty, and subject to the terms, conditions, and limitations of this Limited Warranty, please contact the Krugg Customer Service Department at info@krugg.us to determine the nature of the Product's failure and to establish an adequate solution.

If a return for repair is needed, returns must be made within 30 (thirty) business days of the return authorization that KRUGG will issue (the "Return Authorization") upon KRUGG's determination that a return for repair is needed. If a return for replacement is required, returns must be made within 30 (thirty) business days of the Return Authorization, and KRUGG will send a replacement Product upon receipt of the returned item. Returns should be made to the address KRUGG will provide with the Return Authorization.

G. How State Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

THIS LIMITED LIFETIME WARRANTY IS KRUGG'S SOLE WARRANTY FOR ITS LED LIGHTED MIRROR. IT IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESSED OR IMPLIED. KRUGG DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Subject to the terms and conditions specified herein, Krugg Reflections USA LLC (“KRUGG”) at this moment extends a limited lifetime warranty (this “Limited Warranty”) to original Purchasers (as defined below) of the Krugg LED Medicine Cabinet (the “Product”) concerning specific specified components of the Product. Expressly, KRUGG, by this Limited Warranty, warrants that, for the duration specified herein, Products purchased directly from KRUGG or KRUGG’s authorized retailers will be free of defects in the material and workmanship of the Product’s electrical components, glass, mirrors, and specific mechanical components, which defects would cause the Product to fail to function when subject to normal use substantially.

A. Who is Covered?

This Limited Warranty is not transferable to subsequent owners or subsequent purchasers of the Product.

This Limited Warranty is only available to Purchasers who purchased the Product from KRUGG and its authorized retailers.

B. What is Covered?

This Limited Warranty only covers defects in materials and workmanship of the Product’s electrical components, glass, and mirrors. In turn, a defect for the purposes of this Limited Warranty shall mean that the Product has a defect in material or workmanship concerning its electrical components, glass, mirrors, and specific mechanical components such that the Product substantially fails to perform when put to normal use.

C. Duration of Coverage

This Limited Warranty applies as of the date of purchase, as indicated on the Purchaser’s invoice received at the time of the first purchase of the Product from KRUGG or authorized retailers of the Product (the “Purchase Date”).

This Limited Warranty applies to the Product’s components for the following durations:

The Product’s electrical components, namely, the LED strip and driver, have a lifetime of 50,000 (fifty thousand) hours. As such, concerning such electrical components, this Limited Warranty is available to original Purchasers from the Purchase Date to the earlier of (i) 50,000 hours, (ii) 30 years after the Purchase Date, or (iii) when the Product’s electrical components become unusable for reasons other than defects in workmanship or material.
This warranty covers the glass on the Product’s mirror from the Purchase Date to the earlier of (i) the Purchaser’s lifetime or (ii) the duration of the Purchaser’s ownership of the Product.
Concerning other mechanical components, this Limited Warranty covers hinges or doors that are found to have defects for two (2) years from the Purchase Date. To the extent the Product has a door that swings open on hinges, this Limited Warranty covers the hinges, and any replacement or repair will be concerning the hinges. To the extent the Product has a door that slides open, this Limited Warranty will allow replacement or repair for the entire door.
Concerning all components, coverage under this Limited Warranty ends when the first Purchaser transfers the Product to another party.

D. What is Not Covered?

Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:

Misuse, neglect, alteration, or tampering of the Product;
Deliberate destruction;
Improper installation and set up;
Delivery;
Improper storage;
Improper or irregular power supply;
Improper voltage or electrical use;
Exposure to excess water or very humid/damp conditions;
Acts of God;
Exposure to conditions beyond those of ordinary daily living, such as operation in extreme temperatures;
Accidents;
Improper maintenance; and
Use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a Purchaser, contractor, service company, or others.

KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the Product's performance.

This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.

E. Remedy

Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.

F. How to Make a Limited Warranty Claim

If a return for repair is needed, returns must be made within 30 (thirty) business days of the return authorization that KRUGG will issue (the “Return Authorization”) upon KRUGG’s determination that a return for repair is needed. If a return for replacement is required, returns must be made within 30 (thirty) business days of the Return Authorization, and KRUGG will send a replacement Product upon receipt of the returned item. Returns should be made to the address KRUGG will provide with the Return Authorization.

G. How State Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

THIS LIMITED LIFETIME WARRANTY IS KRUGG’S SOLE WARRANTY FOR ITS LED MEDICINE CABINET. IT IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESSED, OR IMPLIED. KRUGG DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Subject to the terms and conditions specified herein, Krugg Reflections USA LLC ("KRUGG") at this moment extends a limited one-year warranty (this "Limited Warranty") to Commercial Purchasers (as defined below) of the Krugg LED Lighted Mirror (the "Product") concerning specific specified structural components of the Product. Expressly, KRUGG, by this Limited Warranty, warrants that, for one year, Products purchased directly from KRUGG or KRUGG's authorized retailers will be free of defects in the material and workmanship of the Product's electrical components, glass, and mirrors, which defects would cause the Product to fail to function when subject to normal use substantially.

A. Who is Covered?

This Limited Warranty covers only the original purchaser of the Product on the Purchase Date (as defined below), which purchaser uses the Product in their business endeavors or for commercial purposes, such as, but not limited to, use in retail stores, the food and beverage industry, hospitals, contractors, etc., and not residential/private purposes (the "Commercial Purchaser"). This Limited Warranty is not transferable to subsequent owners or subsequent purchasers of the Product.

This Limited Warranty is only available to Commercial Purchasers who purchased the Product from KRUGG and its authorized retailers.

B. What is Covered?

C. Duration of Coverage

This Limited Warranty applies for one year after the date of purchase, as indicated on the Commercial Purchaser's invoice received at the time of the first purchase of the Product from KRUGG or authorized retailers of the Product (the "Purchase Date").

Coverage under this Limited Warranty ends when the first Commercial Purchaser transfers the Product to another party.

D. What is Not Covered?

This Limited Warranty shall only apply if the Product has only been subject to normal use and service. This Limited Warranty is void if the Commercial Purchaser or user does not comply with applicable instructions and recommendations for use if the Product was damaged due to accident or misuse or due to being subjected to short-term or long-term abnormal use or stress.

Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:

Misuse, neglect, alteration, or tampering of the Product;
Deliberate destruction;
Improper installation and set up;
Delivery;
Improper storage;
Improper or irregular power supply;
Improper voltage or electrical use;
Exposure to excess water or very humid/damp conditions;
Acts of God;
Exposure to conditions beyond those of ordinary daily living, such as operation in extreme temperatures;
Accidents;
Improper maintenance; and
Use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a Purchaser, contractor, service company, or others.

KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the Product's performance.

This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.

E. Remedy

Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.

F. How to Make a Limited Warranty Claim

Should a problem be experienced with this Product within the coverage period provided by this Limited Warranty and subject to the terms, conditions, and limitations of this Limited Warranty, please get in touch with the Krugg Customer Service Department at info@krugg.us to determine the nature of the Product's failure and to establish an adequate solution.

G. How State Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Subject to the terms and conditions specified herein, Krugg Reflections USA LLC ("KRUGG") at this moment extends a limited one-year warranty (this "Limited Warranty") to Commercial Purchasers (as defined below) of the Krugg LED Medicine Cabinet (the "Product") concerning specific specified structural components of the Product. Expressly, KRUGG, by this Limited Warranty, warrants that, for one year, Products purchased directly from KRUGG or KRUGG's authorized retailers will be free of defects in the material and workmanship of the Product's electrical components, glass, mirrors, and specific mechanical components, which defects would cause the Product to fail to function when subject to normal use substantially.

A. Who is Covered?

This Limited Warranty is only available to Commercial Purchasers who purchased the Product from KRUGG and its authorized retailers.

B. What is Covered?

This Limited Warranty only covers defects in materials and workmanship of the Product's electrical components, glass, mirrors, and specific mechanical components. In turn, a defect for the purposes of this Limited Warranty shall mean that the Product has a defect in material or workmanship concerning its electrical components, glass, mirrors, or specific mechanical components such that the Product substantially fails to perform when put to normal use.

Concerning mechanical components, subject to the terms and conditions in this Limited Warranty, to the extent the Product has a door that swings open on hinges, this Limited Warranty covers the hinges, and any replacement or repair will be concerning the hinges. Subject to the terms and conditions in this Limited Warranty, to the extent the Product has a door that slides open, this Limited Warranty will allow replacement or repair for the entire door.

C. Duration of Coverage

Coverage under this Limited Warranty ends when the first Commercial Purchaser transfers the Product to another party.

D. What is Not Covered?

Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:

Misuse, neglect, alteration, or tampering of the Product;
Deliberate destruction;
Improper installation and set up;
Delivery;
Improper storage;
Improper or irregular power supply;
Improper voltage or electrical use;
Exposure to excess water or very humid/damp conditions;
Acts of God;
Exposure to conditions beyond those of ordinary daily living, such as operation in extreme temperatures;
Accidents;
Improper maintenance; and
Use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a Purchaser, contractor, service company, or others

KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the Product's performance.

This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.

E. Remedy

Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.

F. How to Make a Limited Warranty Claim

Should a problem be experienced with this Product within the coverage period provided by this Limited Warranty, and subject to the terms, conditions, and limitations of this Limited Warranty, please get in touch with the Krugg Customer Service Department at info@krugg.us to determine the nature of the Product's failure and to establish an adequate solution.

G. How State Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

THIS LIMITED LIFETIME WARRANTY IS KRUGG'S SOLE WARRANTY FOR ITS LED MEDICINE CABINET. IT IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESSED OR IMPLIED. KRUGG DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Customer Support:

Use our chat feature to ask questions

Call during our business hours: 9 am - 7 pm ET I Mon - Fri

Phone number: 1 (877) 887-7373

Email: info@distinctmirrors.com

Corporate Address: 4245 N Central Expressway, #490 Dallas, TX 75205