Krugg's Return & Exchange Policy and Limited Warranty

Krugg's Return & Exchange Policy and Limited Lifetime Warranty

We want you to be completely satisfied with your purchase. If you're not, we offer a hassle-free return process:

30-Day Return Period: Items can be returned within 30 days of shipping for a refund, exchange, or store credit.
Item Condition: Items must be returned in original condition with all packaging, parts, and accessories.
Refunds: Will be issued to the original credit card used for the purchase.

1. Who Covers The Cost Of Return Shipping?

We offer complimentary shipping on all orders. However, if your order has already shipped, return shipping and insurance costs will be the customer's responsibility based on the item's total value.

2. Interested In A Replacement Instead Of A Refund Or Credit?

Certainly, Distinct Mirrors can facilitate this for you! To proceed with a replacement, please email returns@distinctmirrors.com

For exchanges due to buyer’s remorse (e.g., incorrect size, color or style), a new order must be placed, and refunds will be issued once the original item is returned undamaged.

3. Shipping & Packaging Guidelines for Returning Your Product:

For oversized and bulk orders shipped via LTL Freight on crates or pallets, returns must be securely repackaged to prevent damage during transit for a refund:

Secure to a Pallet: Ensure the box is securely tied to the pallet. This will stabilize the package and prevent shifting during transport. [Use ratchet straps or similar securing materials (also known as tie-downs) to fasten the mirror]
Shrink Wrap for Extra Protection (if applicable): Cover the mirror with shrink wrap to add an extra layer of protection after securing the mirror to the pallet.
Hire a Professional Packaging Company: If you need clarification on packaging or want to ensure the best results, we recommend hiring a professional packaging company to handle the crate or pallet packaging.

We’re sorry for any inconvenience. To process a damage claim quickly:

Inspect the package immediately upon delivery.
If you notice damage to the box or product, take photos of the damage to the box, the product, and the shipping label with your name and address.
Email these photos to returns@distinctmirrors.com so we can initiate a damage claim with the shipping carrier.

We will file the insurance claim and send you a new product or replacement part as quickly as possible, if applicable.

Limited Lifetime Residential & Limited One-Year Commercial Warranty:

Subject to the terms and conditions specified herein, Krugg Reflections USA LLC ("KRUGG") at this moment extends a limited lifetime warranty (this "Limited Warranty") to original Purchasers (as defined below) of the Krugg LED Lighted Mirror (the "Product") concerning specific specified structural components of the Product. Expressly, KRUGG, by this Limited Warranty, warrants that, for the duration specified herein, Products purchased directly from KRUGG or KRUGG's authorized retailers will be free of defects in the material and workmanship of the Product's electrical components, glass, and mirrors, which defects would cause the Product to fail to function when subject to normal use substantially.

A. Who is Covered?

This Limited Warranty covers only the original Purchaser of the Product on the Purchase Date (as defined below), or, in the event the Product was purchased as a gift, the owner of the Product who is the primary operator and user of the Product after the Purchase Date (the "Purchaser").

This Limited Warranty only covers Purchasers who use the Product in their residence and for private/non-commercial purposes. For commercial purchasers, please refer to KRUGG's Limited One-Year Commercial Warranty.

This Limited Warranty is not transferable to subsequent owners or subsequent purchasers of the Product.

This Limited Warranty is only available to Purchasers who purchased the Product from KRUGG and its authorized retailers.

B. What is Covered?

This Limited Warranty only covers defects in materials and workmanship of the Product's electrical components, glass, and mirrors. In turn, a defect for the purposes of this Limited Warranty shall mean that the Product has a defect in material or workmanship concerning its electrical components, glass, or mirrors such that the Product substantially fails to perform when put to normal use.

C. Duration of Coverage

This Limited Warranty applies as of the date of purchase, as indicated on the Purchaser's invoice received at the time of the first purchase of the Product from KRUGG or authorized retailers of the Product (the "Purchase Date").

This Limited Warranty applies to the Product's components for the following durations:

The Product's electrical components, namely, the LED strip and driver, have a lifetime of 50,000 (fifty thousand) hours. As such, concerning such electrical components, this Limited Warranty is available to original Purchasers from the Purchase Date to the earlier of (i) 50,000 hours, (ii) 30 years after the Purchase Date, or (iii) when the Product's electrical components become unusable for reasons other than defects in workmanship or material.
This warranty covers the glass on the Product's mirror from the Purchase Date to the earlier of (i) the Purchaser's lifetime or (ii) the duration of the Purchaser's ownership of the Product.
Concerning all components, coverage under this Limited Warranty ends when the first Purchaser transfers the Product to another party.

D. What is Not Covered?

This Limited Warranty shall only apply if the Product has only been subject to normal use and service. Note that normal use of the Product is defined as daily use for 3-4 hours. As such, this Limited Warranty is void if the Purchaser or user does not comply with applicable instructions and recommendations for use, if the Product was damaged due to accident or misuse, or due to being subjected to short-term or long-term abnormal use or stress.

Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:

Misuse, neglect, alteration, or tampering of the Product;
Deliberate destruction;
Improper installation and set up;
Delivery;
Improper storage;
Improper or irregular power supply;
Improper voltage or electrical use;
Exposure to excess water or very humid/damp conditions;
Acts of God;
Exposure to conditions beyond those of ordinary daily living, such as operation in extreme temperatures;
Accidents;
Improper maintenance; and
Use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a Purchaser, contractor, service company, or others.

KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the Product's performance.

This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.

E. Remedy

If the Product is found to have defects in material and workmanship as covered by this Limited Warranty, KRUGG will, at its discretion, either (i) repair the defective Product or (ii) provide a free replacement of the Product or of any defective parts of the Product.

Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.

F. How to Make a Limited Warranty Claim

Should a problem be experienced with this Product within the coverage period provided by this Limited Warranty, and subject to the terms, conditions, and limitations of this Limited Warranty, please contact the Krugg Customer Service Department at info@krugg.us to determine the nature of the Product's failure and to establish an adequate solution.

If a return for repair is needed, returns must be made within 30 (thirty) business days of the return authorization that KRUGG will issue (the "Return Authorization") upon KRUGG's determination that a return for repair is needed. If a return for replacement is required, returns must be made within 30 (thirty) business days of the Return Authorization, and KRUGG will send a replacement Product upon receipt of the returned item. Returns should be made to the address KRUGG will provide with the Return Authorization.

G. How State Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

THIS LIMITED LIFETIME WARRANTY IS KRUGG'S SOLE WARRANTY FOR ITS LED LIGHTED MIRROR. IT IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESSED OR IMPLIED. KRUGG DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Subject to the terms and conditions specified herein, Krugg Reflections USA LLC (“KRUGG”) at this moment extends a limited lifetime warranty (this “Limited Warranty”) to original Purchasers (as defined below) of the Krugg LED Medicine Cabinet (the “Product”) concerning specific specified components of the Product. Expressly, KRUGG, by this Limited Warranty, warrants that, for the duration specified herein, Products purchased directly from KRUGG or KRUGG’s authorized retailers will be free of defects in the material and workmanship of the Product’s electrical components, glass, mirrors, and specific mechanical components, which defects would cause the Product to fail to function when subject to normal use substantially.

A. Who is Covered?

This Limited Warranty is not transferable to subsequent owners or subsequent purchasers of the Product.

This Limited Warranty is only available to Purchasers who purchased the Product from KRUGG and its authorized retailers.

B. What is Covered?

This Limited Warranty only covers defects in materials and workmanship of the Product’s electrical components, glass, and mirrors. In turn, a defect for the purposes of this Limited Warranty shall mean that the Product has a defect in material or workmanship concerning its electrical components, glass, mirrors, and specific mechanical components such that the Product substantially fails to perform when put to normal use.

C. Duration of Coverage

This Limited Warranty applies as of the date of purchase, as indicated on the Purchaser’s invoice received at the time of the first purchase of the Product from KRUGG or authorized retailers of the Product (the “Purchase Date”).

This Limited Warranty applies to the Product’s components for the following durations:

The Product’s electrical components, namely, the LED strip and driver, have a lifetime of 50,000 (fifty thousand) hours. As such, concerning such electrical components, this Limited Warranty is available to original Purchasers from the Purchase Date to the earlier of (i) 50,000 hours, (ii) 30 years after the Purchase Date, or (iii) when the Product’s electrical components become unusable for reasons other than defects in workmanship or material.
This warranty covers the glass on the Product’s mirror from the Purchase Date to the earlier of (i) the Purchaser’s lifetime or (ii) the duration of the Purchaser’s ownership of the Product.
Concerning other mechanical components, this Limited Warranty covers hinges or doors that are found to have defects for two (2) years from the Purchase Date. To the extent the Product has a door that swings open on hinges, this Limited Warranty covers the hinges, and any replacement or repair will be concerning the hinges. To the extent the Product has a door that slides open, this Limited Warranty will allow replacement or repair for the entire door.
Concerning all components, coverage under this Limited Warranty ends when the first Purchaser transfers the Product to another party.

D. What is Not Covered?

Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:

Misuse, neglect, alteration, or tampering of the Product;
Deliberate destruction;
Improper installation and set up;
Delivery;
Improper storage;
Improper or irregular power supply;
Improper voltage or electrical use;
Exposure to excess water or very humid/damp conditions;
Acts of God;
Exposure to conditions beyond those of ordinary daily living, such as operation in extreme temperatures;
Accidents;
Improper maintenance; and
Use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a Purchaser, contractor, service company, or others.

KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the Product's performance.

This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.

E. Remedy

Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.

F. How to Make a Limited Warranty Claim

If a return for repair is needed, returns must be made within 30 (thirty) business days of the return authorization that KRUGG will issue (the “Return Authorization”) upon KRUGG’s determination that a return for repair is needed. If a return for replacement is required, returns must be made within 30 (thirty) business days of the Return Authorization, and KRUGG will send a replacement Product upon receipt of the returned item. Returns should be made to the address KRUGG will provide with the Return Authorization.

G. How State Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

THIS LIMITED LIFETIME WARRANTY IS KRUGG’S SOLE WARRANTY FOR ITS LED MEDICINE CABINET. IT IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESSED, OR IMPLIED. KRUGG DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Subject to the terms and conditions specified herein, Krugg Reflections USA LLC ("KRUGG") at this moment extends a limited one-year warranty (this "Limited Warranty") to Commercial Purchasers (as defined below) of the Krugg LED Lighted Mirror (the "Product") concerning specific specified structural components of the Product. Expressly, KRUGG, by this Limited Warranty, warrants that, for one year, Products purchased directly from KRUGG or KRUGG's authorized retailers will be free of defects in the material and workmanship of the Product's electrical components, glass, and mirrors, which defects would cause the Product to fail to function when subject to normal use substantially.

A. Who is Covered?

This Limited Warranty covers only the original purchaser of the Product on the Purchase Date (as defined below), which purchaser uses the Product in their business endeavors or for commercial purposes, such as, but not limited to, use in retail stores, the food and beverage industry, hospitals, contractors, etc., and not residential/private purposes (the "Commercial Purchaser"). This Limited Warranty is not transferable to subsequent owners or subsequent purchasers of the Product.

This Limited Warranty is only available to Commercial Purchasers who purchased the Product from KRUGG and its authorized retailers.

B. What is Covered?

C. Duration of Coverage

This Limited Warranty applies for one year after the date of purchase, as indicated on the Commercial Purchaser's invoice received at the time of the first purchase of the Product from KRUGG or authorized retailers of the Product (the "Purchase Date").

Coverage under this Limited Warranty ends when the first Commercial Purchaser transfers the Product to another party.

D. What is Not Covered?

This Limited Warranty shall only apply if the Product has only been subject to normal use and service. This Limited Warranty is void if the Commercial Purchaser or user does not comply with applicable instructions and recommendations for use if the Product was damaged due to accident or misuse or due to being subjected to short-term or long-term abnormal use or stress.

Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:

Misuse, neglect, alteration, or tampering of the Product;
Deliberate destruction;
Improper installation and set up;
Delivery;
Improper storage;
Improper or irregular power supply;
Improper voltage or electrical use;
Exposure to excess water or very humid/damp conditions;
Acts of God;
Exposure to conditions beyond those of ordinary daily living, such as operation in extreme temperatures;
Accidents;
Improper maintenance; and
Use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a Purchaser, contractor, service company, or others.

KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the Product's performance.

This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.

E. Remedy

Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.

F. How to Make a Limited Warranty Claim

Should a problem be experienced with this Product within the coverage period provided by this Limited Warranty and subject to the terms, conditions, and limitations of this Limited Warranty, please get in touch with the Krugg Customer Service Department at info@krugg.us to determine the nature of the Product's failure and to establish an adequate solution.

G. How State Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Subject to the terms and conditions specified herein, Krugg Reflections USA LLC ("KRUGG") at this moment extends a limited one-year warranty (this "Limited Warranty") to Commercial Purchasers (as defined below) of the Krugg LED Medicine Cabinet (the "Product") concerning specific specified structural components of the Product. Expressly, KRUGG, by this Limited Warranty, warrants that, for one year, Products purchased directly from KRUGG or KRUGG's authorized retailers will be free of defects in the material and workmanship of the Product's electrical components, glass, mirrors, and specific mechanical components, which defects would cause the Product to fail to function when subject to normal use substantially.

A. Who is Covered?

This Limited Warranty is only available to Commercial Purchasers who purchased the Product from KRUGG and its authorized retailers.

B. What is Covered?

This Limited Warranty only covers defects in materials and workmanship of the Product's electrical components, glass, mirrors, and specific mechanical components. In turn, a defect for the purposes of this Limited Warranty shall mean that the Product has a defect in material or workmanship concerning its electrical components, glass, mirrors, or specific mechanical components such that the Product substantially fails to perform when put to normal use.

Concerning mechanical components, subject to the terms and conditions in this Limited Warranty, to the extent the Product has a door that swings open on hinges, this Limited Warranty covers the hinges, and any replacement or repair will be concerning the hinges. Subject to the terms and conditions in this Limited Warranty, to the extent the Product has a door that slides open, this Limited Warranty will allow replacement or repair for the entire door.

C. Duration of Coverage

Coverage under this Limited Warranty ends when the first Commercial Purchaser transfers the Product to another party.

D. What is Not Covered?

Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:

Misuse, neglect, alteration, or tampering of the Product;
Deliberate destruction;
Improper installation and set up;
Delivery;
Improper storage;
Improper or irregular power supply;
Improper voltage or electrical use;
Exposure to excess water or very humid/damp conditions;
Acts of God;
Exposure to conditions beyond those of ordinary daily living, such as operation in extreme temperatures;
Accidents;
Improper maintenance; and
Use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a Purchaser, contractor, service company, or others

KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the Product's performance.

This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.

E. Remedy

Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.

F. How to Make a Limited Warranty Claim

Should a problem be experienced with this Product within the coverage period provided by this Limited Warranty, and subject to the terms, conditions, and limitations of this Limited Warranty, please get in touch with the Krugg Customer Service Department at info@krugg.us to determine the nature of the Product's failure and to establish an adequate solution.

G. How State Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

THIS LIMITED LIFETIME WARRANTY IS KRUGG'S SOLE WARRANTY FOR ITS LED MEDICINE CABINET. IT IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESSED OR IMPLIED. KRUGG DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Customer Support:

Use our chat feature to ask questions

Call during our business hours: 9 am - 7 pm ET I Mon - Fri

Phone number: 1 (877) 887-7373

Email: info@distinctmirrors.com

Corporate Address: 4245 N Central Expressway, #490 Dallas, TX 75205