• In order to receive a refund, make an exchange, or receive store credit, all products MUST be returned Unused, Unassembled, and Undamaged in their original factory sealed packaging with all original:

1. Tags Still Attached
2. Catalogs
3. Instructions
4. Warranties 

• RESTOCKING FEE DISCLOSURE: Some brands implement a 15% to 25% restocking fee.

1. This 15% to 25% fee is deducted from your refund amount.  It covers the brand's costs associated with employees receiving and transporting some items via a forklift, unpacking, inspecting, and repackaging your order (labor and special handling fee).

• Refunds will only be issued to the original credit card used when you placed your order.

• If your order has shipped, you (the buyer) will be responsible for your return shipping costs and insurance charges for the total retail value of your item(s).

• All orders canceled after 48 hours are subject to a $50 administrative fee, whether or not your order has shipped.  This nominal fee covers the costs associated with employees locating and processing the cancellation of your order.

To initiate a return, please send an email to returns@distinctmirrors.com or call us at 1 (877) 887-7373

• Refunds will only be issued to the original credit card used when you placed your order.
• If your order has shipped, you (the buyer) will be responsible for your return shipping costs and insurance charges for the total retail value of your item(s).
• All orders canceled after 48 hours are subject to a $50 administrative fee, whether or not your order has shipped.  This nominal fee covers the costs associated with employees locating and processing the cancellation of your order.
• We have a No-Refund policy on all gift cards.  (It's a gift!)

To initiate a return, please send an email to returns@distinctmirrors.com or call us at 1 (877) 887-7373

Please Note: Brands take great pride in upholding their reputation and customer service expectations.

Mirrors are glass, and they are inspected for damage before delivery and carefully drop ship packaged. 

There is a rare occasion when a package might sustain damage during shipping.

In this case, the freight carrier (shipping company) would be liable for your package arriving damaged.

For a successful insurance claim to be processed with the freight carrier:

• Please immediately inspect the packaging of your item(s) at the time of delivery in front of the driver, if applicable.
• If you notice any damage to the box or mirror, please take photos and note the specific location of the damage when signing for delivery on the Proof of Delivery Receipt, if applicable.
• If your item(s) arrive damaged, please immediately email returns@distinctmirrors.com with:

1. Clear Photos of All Damage on the Date of Delivery.

2. A Copy of Your (POD) Proof of Delivery Receipt, if applicable.

In all instances of products arriving damaged, we will process an insurance claim with the shipping company on your behalf. 

Use our chat feature to ask questions

Call during our business hours: 9 am - 7 pm ET I Mon - Fri

Phone number: 1 (877) 887-7373

Email: info@distinctmirrors.com

Corporate Address: 4245 N Central Expressway, #490 Dallas, TX 75205