1. How Can I Cancel an Order?  

The process is straightforward: please email returns@distinctmirrors.com.

2. What's The Time Window For Canceling?  

• Time-Sensitivity: Aim to email us within 24 hours of placing your order to prevent the generation of a shipping tracking number. This way, we can cancel your order before it ships, no questions asked.

• Merchant Processing Fees: Why Quick Action Benefits Both of Us We understand that plans change. However, each order initiates a series of events that, unfortunately, come with some non-refundable costs for us.  Suppose you decide to cancel an order after the payment has been processed. In that case, we're subject to a merchant processing fee ranging from 1.5% to 3.5% of your purchase. It's a charge that doesn't serve you or us any good, so let's avoid it by acting quickly. If you're considering canceling, the sooner you initiate it, the more likely we can sidestep these additional fees.

3. What If My Order Has Already Shipped?  

Unfortunately, if your package is already on its way, we must treat it as a return. Our non-defective return policy will provide the guidelines you'll need to follow.

4. How Do I Know My Cancellation Was Successful?  

Rest assured, we'll send you a confirmation email from one of our returns specialists. This will serve as your proof of cancellation.

5. What Information Do You Need From Me For A Cancellation?  

To expedite the process, kindly include your order number, name, address, and the email address associated with the order when you reach out.

6. What About Custom Or Made-To-Order Products?  

Once an order for custom or made-to-order products has been acknowledged, it cannot be canceled. We appreciate your understanding on this matter.

7. I Haven't Received A Confirmation Email. What Should I Do?  

Don't hesitate to contact us if you are still waiting to receive an email within a reasonable timeframe. We're here to help and will make sure to sort it out.

8. Are There Fees For Canceling An Order?  

No fees will be incurred if you cancel before a shipping tracking number has been generated. You're in the clear at that stage.

9. Is Canceling Bulk Orders Any Different?  

The procedure remains the same for bulk orders. However, we urge you to reach out quickly due to the larger quantities involved.

10. Can I Modify My Order Instead Of Canceling?  

Absolutely. If you'd like to make any changes, email us quickly. But remember, changes will no longer be possible once a tracking number has been generated.

So, You Missed The 24-Hour Window. Don't Worry, We're Here To Help: 

• Life happens, and plans change. While we can't offer a full refund, your full payment converts into a shopping credit. So you get a second shot at landing something even more captivating, maybe from our latest releases or that high-end mirror you've been pondering. Ready for some silver lining shopping?

Why This Is Actually Awesome for You:

• Here's the fun part. With your shopping credit, you're all set to delve back into our exceptional selection. Whether you're sourcing for a picky client or elevating your own space, it's a fresh start with a bit of hindsight wisdom. Dive in; we bet you'll find something even more suited to your taste.

1. What Should I Inspect Upon Delivery?

Please check your product(s) for any visible or concealed damages as soon as they arrive.

2. How Soon Do I Need To Report Any Damages?

You MUST report any damages within 24 to 48 hours of delivery. Failing to do so may result in the denial of your claim.

3. How Do I Report Damage Found Upon Delivery?

You have two options:

• Refuse the delivery and make a note of the type of damage on the delivery receipt in the presence of the driver.
• If you accept the damaged goods, please sign as "damaged" on the signature line.

4. What If I Discover Damage After The delivery Is Completed?

If damage is noticed after the driver has left, initiate a return process within 3 days. You'll need to prepare a brief description of the damage and pictures depicting the damage and the packaging.

5. Can I Move Or Send Back The Damaged Item?

No, Do Not move the product from its original location or send it back to Surya unless instructed. The carrier may need to perform a claim inspection.

6. Who Is Responsible For Claims If A 3rd Party Account Is Used For Shipping?

You will be responsible for filing a claim for all items damaged in transit when a third-party account is used for shipping.

7. Will Surya Cover Any Third-Party Charges?

Surya Will Not cover any third-party charges incurred for storage or delivery of product(s).

8. How Will Freight Charges Be Handled?

Surya will credit all applicable freight charges required for delivery to/pick up from the original destination address.

9. What Happens If A Return Is Necessary?

Surya may request the item be returned. A Return Authorization Number (RA#) and specific instructions will be emailed to you.

10. What If The Damaged Item iI Deemed Non-Returnable?

Further guidance will be provided via email if the item is deemed non-returnable.

11. What Should I Include In A Return Involving Damaged Items?

Please include photos of the damage and follow the emailed instructions for returning the product(s).

12. What Is The Expiration Date Of The Return Authorization?

The return authorization expires 30 days from the issue date.

13. How Will Credits Or Replacements Work?

Full credit will be applied to the original invoice. If a replacement is requested, a new order must be placed. If Surya requires the return of the item, the credit will be applied once the item has been received.

1. How Do I Return A Product If It Doesn't Meet My Expectations?  

Absolutely; if you're not thrilled with your purchase, you can initiate a return for Credit by emailing returns@distinctmirrors.com within 30 days of delivery.

2. How Do I Get A Return Authorization Number (RA#)?

Email returns@distinctmirrors.com to request an RA#. Follow the instructions you'll receive via email.

3. Is There A Deadline For Initiating A Return?

Absolutely. You have a 30-day window from the delivery date to initiate a return. After that, unfortunately, we can't accept any returns.

4. What Happens To My Credit When I Return A Product?

You'll receive full credit for the item you're returning, but a modest 15% restocking fee will be subtracted. We totally get it—no one likes extra fees. But this small percentage lets us keep our service standards high for you and future customers alike.

5. What Does The 15% Restocking Fee Cover?

Hey, we get it—returns can be a hassle. The 15% restocking fee isn't something we love either. Still, it helps us cover the behind-the-scenes stuff, like our administrative costs, inspecting the item, and getting it ready for the next customer. It's all part of ensuring we can continue offering you top-notch products without skipping a beat.

6. Who Covers The Cost Of Return Shipping?  

Distinct Mirrors is delighted to offer complimentary shipping to get your new mirror to you as a token of their appreciation for your business. However, should you decide to make a return, the costs for shipping the item back—including packaging and any applicable insurance—are your responsibility.

7. What Happens If My Return Gets Damaged During Shipping?  

Suppose the returned item arrives damaged due to inadequate packaging on your end. Unfortunately, we can't issue any credit for that case. We strongly recommend sturdy, secure packaging to ensure a smooth return process.

8. Can I Return Custom Or Made-To-Order Items?

No, those items are not eligible for returns unless they are defective.

9. What's The Best Way To Package My Return For A Smooth Process?

For a seamless return process, please use either the original packaging or have it professionally packaged by your shipping provider. And let's not overlook details: clearly mark the RA# on the package to expedite things on our end.

10. Interested In A Replacement Mirror Instead Of A Credit?  

Certainly, we can facilitate that for you! To proceed with a replacement, please email returns@distinctmirrors.com. Note that a new order must be placed for the desired replacement item. We're here to make the process as seamless as possible for you.

11. Is There A Time Limit On Using My Return Authorization Number?

Yes, return authorizations expire 30 days from the date of issuance. After that, the number's no longer valid, so make sure to ship it back within that window to avoid any complications.

1. I Just Received My Product, And It's Defective! What do I do now?

We're genuinely sorry to hear that you're dealing with this. Don't worry; we're committed to making it right quickly. Just email returns@distinctmirrors.com to get the ball rolling on your return authorization.

2. How Much Time Do I Have To Report A Defective Item?

We get it; you've got a lot going on. That said, we ask that you report any defects within 30 days of receiving your product. Trust us, this helps us help you more efficiently.

3. What Information Should I Include When Reporting A Defective Item?

We'll need two things: A brief explanation of what's not quite right and some clear photos showing the issue. This information will streamline the whole process and help us quickly find the best solution for you.

4. Do I Need To Send The Defective Product Back?

It varies. Once you've sent us the description and photos, we may or may not ask you to return the item. Either way, you'll receive an email with clear steps to proceed, including a Return Authorization Number (RA#) if necessary.

5. What's This RA#, And Why Is It Important?

The RA# is like your return ticket. It ensures you get your credit or replacement ASAP once your product is back with us. These numbers are valid for 30 days, so please act promptly.

6. And What If I Want A Replacement Instead Of A Credit?

Totally your call! You must place a new order if you'd like a replacement. If we require the defective item to be returned, your credit will be processed once we've received and inspected the item.

7. How Should I Package My Return?

Label your package with the RA# we provide, and ensure the item is either in its original packaging or professionally packed. This isn't just busywork—it helps ensure that your return isn't damaged in transit, which would, unfortunately, void your credit.

1. Help! I Received The Wrong Item Or Something I Didn't Order. What's The First Step?

Firstly, we apologize for the mix-up. Mistakes happen, but what defines us is how we handle them. Reach out within 3-days of delivery to set things straight. You'll need to send an email to returns@distinctmirrors.com to initiate the process.

2. What Details Do You Need From Me?

To speed up the resolution, please send us a brief description of what went wrong and clear pictures of the item you received. This step may be necessary to speed up the process, and we both want to wrap this up efficiently.

3. Will I Need To Send The Wrong Item Back?

That's a case-by-case scenario. After you send us the necessary info, we'll let you know via email if you need to return the item. This email will also include a Return Authorization Number (RA#), which will be valid for 30 days.

4. What If I Don't Need To Return The Item?

If we determine that a return isn't necessary, we'll send you additional guidance via email to clarify the next steps. Don't worry; we're committed to resolving this to your satisfaction.

5. How Do I Get A Replacement For The Correct Item?

To get a replacement, you'll need to place a new order. Once we've received the wrong item back (if necessary), we'll issue a full credit to your original invoice. If you'd rather not get a replacement, the credit will still be applied to the original invoice.

6. How Should The Returned Item Be Packaged?

Mark the package with the provided RA#. Ensure the item is either in its original packaging or something equally secure. Insufficient packaging could result in damage during transit and a refusal of your credit request—something we all want to avoid.

7. How Will My Credit Be Handled?

Any orders paid via credit card will have their balance refunded to that card.

Discover the Unique Charm of Your Surya Mirror.

1. Hey, Savvy Shopper! 

When you pick a Surya mirror, you're not just buying a reflective surface; you're investing in a piece of art with its own unique character. See a slight variation in color or finish? Consider it the mirror's personal signature, not a flaw.

2. Uniquely Yours: Why Every Surya Mirror Is A Conversation Starter.

Your Surya mirror is far from off-the-rack. Thanks to natural variations and, in some instances, artisan techniques, each piece tells its own unique story. Picture this: Your guests are captivated, 'Oh this? It's not just a mirror, it's a Surya. Each one has its own unique flair.' Trust us, it'll be more than a mirror—it'll be the centerpiece of conversations.

3. Celebrate the Uniqueness: The Beauty of Natural Variations! 

Depending on the materials used, you might notice:

• Undyed Wool: Each hue tells its own story.
• Natural Fibers like Jute and Rattan: Seasonal hues that are forever in style.
• Leathers and Skins: Each piece has its distinct charm.
• Wood and Shell: Nature's artistry at its finest.
• Marble and Stones: Sculpted by time, perfected for your space.
• Recycled and Sari Silk: A vibrant palette that's always in flux.

4. Raise A Glass! 

So, here's to celebrating the quirks and features that make your Surya mirror a conversation piece!

These characteristics are part of the package and make your mirror non-returnable.

Surya's 60-Day Limited Mirror Warranty: Assurance You Can Trust

Greetings to our discerning clientele. We recognize that selecting a Surya mirror is an investment in your refined lifestyle. With that in mind, we've crafted this straightforward guide to our 60-Day Limited Warranty—your assurance of peace of mind when enhancing premium spaces.

1. Guaranteed Quality: What's Covered

Suppose your mirror displays a manufacturing defect within the first 60-Days. In that case, we'll either repair or replace it at no cost to you.

2. Celebrating Uniqueness: What's Not Included

Each Surya mirror boasts distinctive materials and finishes. Any natural variations in color or texture should be embraced as a unique aesthetic signature, not as defects.

3. Straightforward Claims: Your Path to Resolution

Initiating a warranty claim is easy—contact Distinct Mirrors. Please keep your original purchase receipt, as it's proof of warranty coverage.

4. Protecting Your Investment: What Voids the Warranty

Your mirror's longevity is essential; therefore, unauthorized cleaning methods will void this warranty.

Additional Details for Full Transparency:

A. Exclusions and Limitations

• Select mirrors have a 30-Day Limited Warranty.
• This warranty is tailor-made for indoor mirrors placed in environments with standard temperature and humidity. It excludes any damage from improper care or mishandling.

B. Remedial Commitment: Our Promise to You

We stand by our obligation to repair or replace your mirror. Ancillary costs like furniture relocation or accidental damages aren't covered.

C. Non-Transferable: This Warranty is Exclusively Yours

Our warranty is non-transferable and is solely for the original purchaser's protection.

In choosing Surya, you're not just acquiring an artistic statement—you're entering into a partnership focused on your complete satisfaction. Your faith in us is a testament to our dedication to quality and unparalleled service. Elevate your expectations; we're confident we'll exceed them.

Use The Chat Feature To Ask A Question.

Call During Our Business Hours: 9 am - 7 pm ET I Mon - Fri

Phone Number: 1 (877) 887-7373

Email: info@distinctmirrors.com

Corporate Address: 4245 N Central Expressway, #490 Dallas, TX 75205