Gild Design House Return Policy
Order Shipment:
Thank you for choosing Gild Design House. We appreciate your business and are committed to delivering your selected items promptly.
- Shipping Time: If we have your item in stock and have processed your payment, we will ship your order within 1 to 3 business days after your purchase date.
- Tracking Info: You will receive an email with tracking information within 24 hours once your order departs from our warehouse.
- If You Haven't Received Tracking Information: Should you not receive tracking information within five business days, don't hesitate to contact us at orders@distinctmirrors.com for an update.
- Free Economy Shipping: We offer complimentary economy shipping on small parcel items, generally those weighing 100 pounds or less.
- Packaging: Due to the delicate nature of our products, considerable care is taken in packaging to ensure safe delivery. Your patience during this process is appreciated.
Track Your Shipment
Order Cancellations:
1. How Can I Cancel An Order?
The process is straightforward: please email returns@distinctmirrors.com.
2. What's The Time Window For Canceling?
- Time-Sensitivity: Aim to email us within 24 hours of placing your order to prevent the generation of a shipping tracking number. This way, we can cancel your order before it ships, no questions asked.
- Merchant Processing Fees--Why Quick Action Benefits Both of Us: We understand that plans change. However, each order initiates a series of events that, unfortunately, come with some non-refundable costs for us. Suppose you decide to cancel an order after the payment has been processed. In that case, we're subject to a merchant processing fee ranging from 1.5% to 3.5% of your purchase. It's a charge that doesn't serve you or us any good, so let's avoid it by acting quickly. If you're considering canceling, the sooner you initiate it, the more likely we can sidestep these additional fees.
3. What If My Order Has Already Shipped?
Understanding Our Final Sale Policy: Quality You Can Trust, No Surprises.
At Gild Design House, we stand behind the exceptional quality and exquisite craftsmanship of our products, ensuring each piece meets the highest standards before it finds its way to you. Due to the unique and often custom nature of our offerings, ALL SALES ARE FINAL—yet, with our stringent quality controls, we're confident your selection will elevate your space to new aesthetic heights.
4. How Do I Know My Cancellation Was Successful?
Rest assured, we'll send you a confirmation email from one of our returns specialists. This will serve as your proof of cancellation.
5. What Information Do You Need From Me For A Cancellation?
To expedite the process, kindly include your order number, name, address, and the email address associated with the order when you reach out.
6. I Haven't Received A Confirmation Email. What Should I Do?
Don't hesitate to contact us if you are still waiting to receive an email within a reasonable timeframe. We're here to help and will make sure to sort it out.
7. Are There Fees For Canceling An Order?
No fees will be incurred if you cancel before your 24 hour period has elapsed.
9. Is Canceling Bulk Orders Any Different?
The procedure remains the same for bulk orders. However, we urge you to reach out quickly due to the larger quantities involved.
10. Can I Modify My Order Instead Of Canceling?
Absolutely. If you'd like to make any changes, email us quickly. But remember, changes will no longer be possible after 24 hours of placing your order.
Understanding Our Final Sale Policy: Quality You Can Trust, No Surprises.
At Gild Design House, we stand behind the exceptional quality and exquisite craftsmanship of our products, ensuring each piece meets the highest standards before it finds its way to you. Due to the unique and often custom nature of our offerings, ALL SALES ARE FINAL—yet, with our stringent quality controls, we're confident your selection will elevate your space to new aesthetic heights.
Returns And Claims For Damaged Or Defective Merchandise:
1. What Should I Inspect Upon Delivery?
Please check your product(s) for any visible or concealed damages as soon as they arrive.
2. How Soon Do I Need To Report Any Damages?
You MUST report any damages within 24 to 48 hours of delivery. Failing to do so may result in the denial of your claim.
3. How Do I Report Damage Found Upon Delivery?
Please immediately email returns@distinctmirrors.com with a detailed description of the damage and clear photos.
4. What If I Discover Damage After The delivery Is Completed?
If damage is noticed after the driver has left, initiate a return claim within 24 hours of delivery.
For a successful insurance claim to be processed with the freight carrier:
- You'll need to prepare a concise description of the damage and provide clear pictures depicting the damage and the packaging.
In All Instances Of Products Arriving Damaged, We Will Process An Insurance Claim With The Shipping Company On Your Behalf.
We're genuinely sorry to hear that you're dealing with receiving a defective mirror. Don't worry; we're committed to making it right quickly. Just email returns@distinctmirrors.com to get the ball rolling on your return authorization within 7 days of delivery.
Obtain a Return Merchandise Authorization Number (RMA #) by emailing Distinct Mirrors Customer Service Department at returns@distinctmirrors.com.
This number must be visibly displayed on the return packaging.
What's This RA#, And Why Is It Important?
The RA# is like your return ticket. It ensures you get your credit or replacement ASAP once your product is back with us. These numbers are valid for 30 days, so please act promptly.
Eligibility Criteria For Replacement Or Credit:
- Item Condition: Only Damaged or Defective merchandise qualifies.
- Usage: The items MUST be Unused and Unaltered.
Timeframe:
- Report items arriving Damaged within 24 to 48 hours after delivery.
- Initiate returns for Defective items within a 7-day window from delivery.
Note: Items MUST Meet These Criteria To Qualify For Replacement Or Credit.
Refused Shipments:
Refused Or Undeliverable Orders Are Subject To A 25% Restocking Fee And All Shipping Costs.
The 25% restocking fee isn't something we love either. Still, it helps us cover the behind-the-scenes stuff, like our administrative costs, inspecting the item, and getting it ready for the next customer. It's all part of ensuring we can continue offering you top-notch products without skipping a beat.
