You will receive an order confirmation email after you place your order.  This confirmation email indicates we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order, we'll reach out to our suppliers to confirm that your item(s) are in stock and available for immediate shipment.  

Suppose your item(s) are available for immediate shipment (within 1 to 5 business days for Small Parcel Orders).  In that case, we will process the charge and submit your order for packaging and shipment.

Suppose your item(s) are on backorder or out of stock.  In that case, we will not process the charge.  We will give you a courtesy call or email informing you of the item(s) unavailability and assist you in finding alternative item(s) or canceling your order.

If your order is in stock and we process the charge to your credit card, it will ship (within 3 to 7 business days) from the date of your order.

You will receive tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. 

If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at orders@distinctmirrors.com.  

We offer free economy shipping on small parcel item(s).  Small parcel are item(s) that usually weigh 100 pounds or less.

All item(s) requiring freight shipping will incur a freight shipping fee of $99.

WE THANK YOU FOR YOUR PATIENCE WHILE YOUR MIRROR(S) OR MEDICINE CABINET(S) ARE BEING CAREFULLY PACKAGED TO PROTECT THEIR FRAGILITY DURING SHIPPING.

Track Your Shipment

• In order to receive a refund, make an exchange, or receive store credit, all products MUST be returned Unused, Unassembled, and Undamaged in their original factory packaging with all original:

1. Tags Still Attached
2. Catalogs
3. Instructions
4. Warranties 

• RESTOCKING FEE DISCLOSURE: there is a modest a 10% restocking fee.

1. This 10% fee is deducted from your refund amount.  It covers the costs associated with employees receiving and transporting some items via a forklift, unpacking, inspecting, and repackaging your order (labor and special handling fee).

• Refunds will only be issued to the original credit card used when you placed your order.

• If your order has shipped, you (the buyer) will be responsible for your return shipping costs and insurance charges for the total retail value of your item(s).

• All orders canceled after 48 hours are subject to a $50 administrative fee, whether or not your order has shipped.  This nominal fee covers the costs associated with employees locating and processing the cancellation of your order.

To initiate a return, please send an email to returns@distinctmirrors.com or call us at 1 (877) 887-7373

• Refunds will only be issued to the original credit card used when you placed your order.
• If your order has shipped, you (the buyer) will be responsible for your return shipping costs and insurance charges for the total retail value of your item(s).
• All orders canceled after 48 hours are subject to a $50 administrative fee, whether or not your order has shipped.  This nominal fee covers the costs associated with employees locating and processing the cancellation of your order.

1. What Should I Inspect Upon Delivery?

When you bring the shipment into your home or business, please carefully inspect each item for any visible or concealed damages as soon as possible. If the damages are noted on the proof of delivery, we will be able to accommodate replacements if reported within 48 hours of the delivery receipt.

2. How Do I Report Damage Found Upon Delivery?

To initiate a return, please send an email to returns@distinctmirrors.com or call us at 1 (877) 887-7373

3. How Soon Do I Need To Report Any Damages?

You MUST report any damages within 48 hours of delivery. Failing to do so may result in the denial of your return claim.

4. What If I Discover Damage After The delivery Is Completed?

If damage is noticed after the driver has left, initiate the return process within 48 hours of delivery. You'll need to prepare a brief description of the damage and pictures depicting the damage and the packaging.

5. Can I Move Or Send Back The Damaged Item?

No, Do Not move the product from its original location or send it back to Distinct Mirrors unless instructed. The carrier may need to perform a claim inspection.

6. Will Altair Cover Any Third-Party Charges?

No. Distinct Mirrors Will Not cover any third-party charges incurred for storage or delivery of product(s).

7. What Happens If A Return Is Necessary?

Distinct Mirrors may request the item be returned. A Return Authorization Number (RA#) and specific instructions will be emailed to you.

8. How Will Delivery Charges Be Handled For A Damaged Product?

If you receive a product damaged during shipping, Distinct Mirrors will provide detailed guidance on how to proceed. You will receive an email from us with further instructions regarding handling delivery charges and the return process for the damaged item.

9. What Should I Include In A Return Involving Damaged Items?

Please include photos of the damage and follow the emailed instructions for returning the product(s).

10. What Is The Expiration Date Of The Return Authorization?

The return authorization expires 30 days from the issue date.

Use our chat feature to ask questions

Call during our business hours: 9 am - 7 pm ET I Mon - Fri

Phone number: 1 (877) 887-7373

Email: info@distinctmirrors.com

Corporate Address: 4245 N Central Expressway, #490 Dallas, TX 75205